Delivery information

Delivery Information

Effective Date: [2024-10-11]

Thank you for choosing PUYU Trading (hereinafter referred to as "we"). Below are the details regarding our delivery services.

1. Delivery Areas
We provide delivery services to various regions within Malaysia, including both urban and rural areas. Specific delivery zones and charges may vary based on the order and destination.

2. Delivery Methods
We utilize multiple reliable logistics providers to ensure that your order is delivered safely and promptly. Delivery methods include express delivery, freight shipping, and self-pickup, depending on the weight and destination of the order.

3. Delivery Time

• Standard Delivery: Generally, orders will be delivered within 3 to 5 business days after confirmation.
• Express Delivery: If you require expedited service, please indicate this when placing your order, and we will do our best to accommodate your request.

4. Delivery Charges
Delivery charges will be calculated based on the total weight, size, and destination of the order. The system will automatically calculate and display the final delivery cost at checkout.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery in real time.

6. Customer Service
If any issues arise during delivery, such as delays or damage, please contact our customer service team promptly. We are committed to resolving any issues and ensuring your satisfaction.

7. Contact Us
For more information or any inquiries, please contact us at:

• Email: Kwong7205@gmail.com
• Phone: 01120855009

Thank you for trusting PUYU Trading; we look forward to providing you with excellent service!